Teaching an Online Course
Course Management Details
Term Start-Up Information: Questions about adds, drops, grades, merged courses?
Find out more about who to contact for specific questions or issues.
Course Fees: Federal law mandates that students have a
right to know how much it will cost to take a course at the time they register.
Our Course Verification system is designed to ensure we provide accurate data regarding
additional fees for texts, media, proctored exams, etc. But it is up to the instructor
to provide us this information by responding promptly to Course Verification requests
for information. For example, for fall courses, we need to have heard from
you by mid-April when registration opens.
Textbooks: Through the Course Verification process, you notify
WSU Online of what textbook(s) to order for the upcoming term. WSU Online
works with the Bookie Too to ensure there are books available for distance students.
Students will find the textbook information for online courses via the More Information
links associated with each WSU Online course in the
Schedules of Classes.
Third Party Sites: Your course may include resources available
from a third party site. Please be aware that WSU Online cannot provide technical
support for these sites. In addition, if there are Americans with Disabilities
Act (ADA) compliance issues, the instructor is legally obligated to make the necessary
ADA accommodation and provide students with an equivalent learning experience.
Some examples of third party sites include: Math – Math XL, Econ – Aplia, Spanish
– Vista Spanish Programs.
Technical Support is available 24/7 for both instructors and
students. If you are having technical difficulties, start with the Tech Support
link in your course space. This document provides contact information and
tips that may solve the problem. In addition, from the media center, you can
Center FAQs and test your system
to ensure it is ready to play your media.
Virtual Mentor (VM)
A VM is typically a graduate of the WSU Online program trained by WSU Online
to respond to non-content related student, provide logistical and
navigational support, direct students to resources, and help build community—all
of which frees the instructor to focus on teaching. VMs are not TAs and cannot
grade or provide content-related feedback to students. Further, they cannot fix
technical issues in the course space. If you’d like to request a VM, talk with your
Instructional Designer. The VM program is funded through ASWSU-Online S&A fees.
The procedure for handling student complaints is essentially the same as on campus.
When students contact WSU Online with a complaint, they will be encouraged to work
directly with the instructor. If the student is unable to resolve the issue
in this manner, the student can go to the department chair or the ombudsman.